REVIEW METHODOLOGY · PRELAUNCH FRAMEWORK
Evidence first. Conclusions in proportion.
Our review approach separates reported facts, assessments, and personal experiences. Review procedures will be finalized before reviews are published.
01 · IDENTIFY THE EVIDENCE
Who supplied it? What was actually checked?
Evidence origin and the extent of review will be stated. A supplied record is not automatically independent verification, and a single account should not be generalized into a result for everyone.
A claim or result supplied by a platform or provider. We identify the source and date, and state what supporting material was available.
An employer’s account of implementation, use, support, or results. We explain who supplied it, the period covered, and the evidence reviewed.
An individual’s account of their experience. It is labeled as personal experience, not independently established performance across the covered population.
We describe the specific records checked and the actual extent of review. A vendor-provided spreadsheet alone does not establish independently verified results.
02 · DEFINE THE METRIC
Every percentage needs its denominator.
A utilization figure needs a reporting period, population, numerator, denominator, and definition. Compare figures only when those definitions and populations support the comparison.
Period & population
State the reporting dates and who is included. Distinguish employees only from populations including dependents.
Numerator
Identify what is being counted: registrations, logins, unique patients, completed encounters, repeat visits, or another explicitly defined measure.
Denominator
Explain the eligible, enrolled, activated, or other population used as the base. Different bases can produce figures that are not comparable.
Definition
Explain exactly what counts as use and what does not. Unique people and total encounters answer different questions.
Utilization alone does not establish care quality, clinical benefit, or return on investment. Those conclusions require evidence that actually supports them.
03 · USE CONSISTENT CRITERIA
Examine the service, the experience, and the reporting.
Scope & claims
Services, covered population, provider claims with dated sources, and the evidence available to examine those claims.
Enrollment & clinical use
Enrollment and activation separate from clinical utilization, with definitions, periods, populations, and supporting records.
Appointment access & continuity
Access to appointments, follow-up, continuity, and the limits of the available member-experience information.
Support & employer administration
Member support, onboarding, employer administrative responsibilities, and the practical work needed to use the service.
Reporting & reported outcomes
What reports contain, how measures are defined, who reported an outcome, and which conclusions the evidence can support.
Assessment & accountability
Strengths, limitations, unresolved questions, a provider response when supplied, the reviewer, review date, and relevant business relationships.
04 · KEEP THE CONCLUSION IN PROPORTION
“Insufficient evidence” is a useful answer.
Unsupported conclusions should not become ratings, winners, or headline claims. We will separate reported facts, SIMERPU assessments, and personal experiences, and make limitations visible.
Reported facts
Identify the source, dates, definitions, and the actual extent of verification.
SIMERPU assessment
Explain the reasoning, criteria, and limitations behind an educational assessment.
Personal experience
Attribute the experience accurately and do not treat one account as proof of general performance.
05 · DISCLOSE & ALLOW A RESPONSE
The same criteria. Visible relationships.
The editorial criteria apply regardless of sponsorship. Any sponsorship and relevant business relationship must be clearly labeled. Providers may submit evidence, respond, and request factual corrections through the moderated process once intake opens.
Prepare a factual correction.
Identify the review and statement at issue, the proposed correction, the original dated source, and relevant context. Evidence and response intake is being prepared and is not open yet. Confidential material must not become a public attachment.
Read the source. Examine the claim.
The review library is being prepared. Use this framework to ask stronger questions now, and explore the planned virtual care and employer-experience collections.
SIMERPU™
Understand the details. Lead with confidence.
Founded by Mardy Gould.
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